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Frequently Asked Questions

Network Questions

How do earn a higher rank?

On our network you can earn a higher rank simply by playing and being active. The longer you play, the higher your rank gets.

For more information about or network ranks, please take a look at the 'Ranks' page.

Can I safely change my username?

Yes, you can safely change your username. Your data will automatically transfer to your new username.

Can I get unbanned from the network?

If you've been unfairly banned or you think that your ban is too excessive, you can request an unban by contacting us. You can do so by creating a support ticket or by sending an email directly to support@chunkcloud.net.

If your unban request has been denied, you can buy an unban in our store.

Can I become a staff member?

Yes, it's possible for you to become part of our team. The minimal requirements for you to join the team are:

  • You are at least 15 years old.
  • You have played for at least 100 hours on our network.
  • You have a Discord account (a Skype account is also accepted, but we prefer Discord).
  • You understand the English language.

If you match these requirements, you can fill in the 'Moderator Application' form.

Is it allowed to do 'x'?

Sometimes it might be unclear to you if a certain action, mod or trick is allowed. If there's no staff member online who can answer your question, simple don't perform the action, don't install the mod or don't perform the trick. It's always better to prevent problems than to solve them.

Why don't I get a reward after voting?

Usually you should get your reward right after pressing the 'vote' button. It might take a bit longer depending on the site's speed. If you are sure you didn't get any reward, feel free to contact us.

Where are the servers located?

All our servers are located in Roubaix, France.

Donate Questions

Where is my VIP/Donator rank?

Since recent updates introduced new premium ranks, we stopped supporting older premium ranks (known as VIP and Donator ranks). If you bought a VIP or Donator rank in the past, you can upgrade to a new premium rank with a big discount. Contact our support desk for more information.

Can I get a free premium rank?

No, this is not possible. Hosting for our servers and our website costs a lot of money. The only way that we get this money is from players who buy ranks/items in our server store.

How long does it take for me to get my rank / item after donating?

If you checkout with PayPal and use EUR as your currency, you should get your purchased items within 30 minutes after you made the payment. If you pay with IBAN (online banking) or use a currency other than EUR when checking out with PayPal, we have to give you the purchased items manyally. This can take from 1 hour to max. 24 hours.

Can I get my money back if I don't want the rank / item I bought?

No, this is not possible. As our Terms and Conditions section 3 paragraph 4 states:

"ChunkCloud has no "money back" policy. The Client has reviewed the Product before buying the Product. Any Client who files a chargeback will be permanently removed from any service related to the Network."
 

Website Questions

Can I deactivate my forum account?

Yes, it is possible to deactivate, however you can't do this yourself. If you'd like to deactivate your account, please contact our support desk.

How long does it take for me to get a response on my email?

We usually reply to your email or support ticket within 24 hours, although this may very sometimes.

Does your server store run on BuyCraft?

No, our online store does not run on BuyCraft or any kind of related service, although it might look like we do. Throughout the years, we've developed our own shopping system with custom features, but made it look like a BuyCraft store to still keep the familiar feeling.

Is my personal / player data safe?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information we collect online.

The connection between you and our website will always be encrypted by the SSL-protocol (HTTPS).

Passwords and other sensitive data will always be stored in protected databases. These databases can only accessed by authorized personnel.