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Ticket support and Banlog

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Server Staff
Owner
At the moment we are very busy with developing and testing our new contact form. We are now still using a very basic contact form where you can ask us questions about server things or to request an unban, but things will change soon. As I said, we are busy with building our new contact form. The way of submitting a form and getting an answer via your email will completely change.

The new way of contacting us will be through our self-made ticket support system. Your message will be stored in our secure online database with 2 secret codes to retrieve your message at any time. Because of the 2 secret (randomly generated) codes nobody, except the staff members, will ever be able to view or reply to your ticket.

We've changed to this way of support because it's easier to handle, a lot faster, and every staff member (with the owners permission) can reply and help you, so we're not depending on just 2 people who do the email replies.

You also don't need to worry about never getting an answer, because every staff member gets an email when you send us a ticket. This way we can act faster and help you solve your
problem before it gets even a bigger problem.

When submitting a ticket, we want to know which priority the ticket has, low, normal or high. If we see that the priority is set to high, we will reply (most of the time) within an
hour.

The replies are send through our own admin panel, where only 4 staff members have access to. Planning on hacking the login system won't get you anywhere. Every visitor who visits the login page will be closely watched and every thing you do on that page will be stored.

We are also planning on creating a ban log, where we store every ban, the reason for the ban, the time and date of the ban and the person who banned the player. This is very useful when we get an unban request and we don't know exactly why the player is banned.

Still, both the ticket system and ban log are in a Beta test version for only the staff members, but it will be released shortly.

That's it for this post, thanks for reading, and have a nice gaming day!

- NLGameVideosNL
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